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By placing an order on Trendsellerz.com store, you confirm that you have read, understood, and accepted this following policy.
Our policy lasts 90 days after the arrival date. If 90 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
If a customer reports a product defective/broken, she/he will be required to send pictures of whatever defects they’re claiming is wrong with the products to the site’s customer service email. After receiving pictures, our customer support will forward them in a file to the Operations team where they’ll confirm if the customer’s claim is accurate. If the customer is requesting a refund, and it’s been within 90 days of receipt of the order, we will issue a refund. If the customer is requesting a return, we will communicate with the Operations team, have a return label sent to that customer, once confirmed shipped back to us, we will have another product sent out as soon as possible.
Lost or stolen packages
You can only cancel your order within 6 hours from purchasing time on the same day. Please be informed that a management, processing, and transaction fee (15% of your total order value) will be applied for the cancellation.